Alain St.Ange Declares AI Heartbeat of Emotion at Parliament House in London
London, UK, January 29, 2026 / TRAVELINDEX / At the International AI Excellence & Diplomacy Summit held today in the House of Lords, esteemed tourism leader Alain St.Ange delivered a compelling keynote on the transformative power of Artificial Intelligence in the travel industry. St.Ange, the former Seychelles Minister and head of the “Saint Ange Consultancy,” urged industry professionals to embrace AI as a fundamental tool for progress and connection.
St.Ange highlighted that AI is no longer a distant concept but an integral part of the industry’s infrastructure, acting as a “global megaphone” that amplifies customer experiences. He stressed the importance of proactively managing one’s digital reputation, as AI makes the unfiltered opinions of past customers directly accessible to future ones.
A central theme of the address was the rise of “Emotional Tourism,” where the feelings shared by previous guests increasingly dictate future bookings. “AI is also becoming the heartbeat of emotion in travel,” St.Ange stated, explaining that businesses must craft and share positive messages to ensure AI echoes their strengths and builds a favourable online consensus.
Looking forward, St.Ange painted a vivid picture of the future, including AI-powered personal concierges, robotic hotel staff, and interactive 3D destination tours. While acknowledging challenges like data privacy and building trust in AI, he framed them as “signposts guiding us toward a more responsible and innovative future.” He shared projections that the AI market in tourism will reach nearly $14 billion by 2030, underscoring the urgency to adapt.
St.Ange concluded with a powerful call to action, asking not if the industry will adapt, but how it will lead the change. His message was clear: the future of travel lies in a thoughtful partnership between technology and humanity to create richer, more meaningful experiences for everyone.
About Saint Ange Consultancy
Led by Alain St.Ange, a globally recognised tourism figure with extensive leadership experience, Saint Ange Consultancy provides expert advice and strategic insights to tourism boards and private sector stakeholders worldwide. St.Ange’s distinguished career includes serving as the Seychelles Minister of Tourism, Civil Aviation, Ports, and Marine and on the Executive Council of the UN World Tourism Organization.